Many players have questions about Pointsbet before they deposit their first euro — here are the honest answers.
Prerequisites
- A valid email address and a smartphone or computer with internet access.
- Proof of identity (passport or ID card) for verification.
- At least 18 years of age or the legal gambling age in your jurisdiction.
- A payment method accepted by the casino (credit/debit card, e-wallet, or bank transfer).
- Understanding of the bonus terms, especially wagering requirements.
- A stable internet connection for uninterrupted gameplay.
Account Setup
- Visit the official website and click the Sign Up or Register button.
- Fill in the registration form with your personal details (name, email, date of birth, address).
- Create a unique username and a strong password. Enable two-factor authentication if available.
- Verify your email by clicking the link sent to your inbox.
- Complete the Know Your Customer (KYC) process by uploading a valid ID and possibly a utility bill.
- Make your first deposit using a preferred payment method and claim any welcome bonus offered.
Calculating Your Bonus
Understanding bonus math helps you evaluate offers realistically. For example, a typical welcome bonus might be a 100% match up to €200 with a 30x wagering requirement on deposit + bonus. Here’s how to calculate the total wagering requirement:
- Deposit amount: €100
- Bonus amount: €100
- Total funds to wager: (€100 + €100) × 30 = €6,000
If the game contribution is 100% for slots but only 10% for table games, wagering €100 on blackjack would count only €10 toward the requirement. The formula for effective wagering is:
Required playthrough = (Deposit + Bonus) × Wagering multiplier
Using €100 deposit and €100 bonus with a 30x requirement: €200 × 30 = €6,000. At an average slot RTP of 96%, the expected loss after wagering €6,000 is €240, which is higher than the bonus. Always check the maximum bet allowed during wagering (often €5) and the time limit (e.g., 30 days).
Banking & Payments
| Payment Method | Min Deposit | Max Withdrawal | Processing Time |
|---|---|---|---|
| Visa/Mastercard | €10 | €5,000 | 3–5 business days |
| Skrill | €10 | €10,000 | 24–48 hours |
| Neteller | €10 | €10,000 | 24–48 hours |
| Bank Transfer | €20 | €20,000 | 5–7 business days |
Note that withdrawals are subject to verification, and some methods may incur fees. It’s advisable to use the same method for deposit and withdrawal when possible.
Is It Safe?
The platform uses SSL encryption to protect personal and financial data. It operates under a legitimate gaming license (e.g., from Curacao or Malta). However, players from certain jurisdictions should be aware that winnings from Curacao-licensed casinos may be subject to local income tax, unlike those from MGA-licensed ones. Always check your local laws. Responsible gambling tools are available, including deposit limits and self-exclusion.
Common Problems & Fixes
- Login issues: Clear browser cache or reset password via the Forgot Password link. Ensure you are using the correct URL.
- Verification delays: Submit clear, legible documents and avoid cropping edges. Contact support if not verified within 48 hours.
- Withdrawal pending for days: Check if you have met wagering requirements. Process may take longer for bank transfers.
- Bonus not credited: Ensure you entered the promo code and that the deposit qualifies. Contact live chat.
- Game not loading: Update your browser or switch to a supported device. For the mobile-optimized site, clear app cache.
- Country restriction error: The platform may not be available in your region. Use a VPN is not advised as it violates terms.
Players Ask
How do I reset my password?
Click the Forgot Password link on the login page, enter your registered email, and follow the instructions sent to your inbox.
What is the minimum withdrawal amount?
The minimum withdrawal is typically €10, but it may vary by method. Check the cashier page for exact limits.
Can I cancel a withdrawal request?
Yes, you can cancel a pending withdrawal from the account history section as long as it hasn’t been processed.
Is there a mobile app?
The platform offers a progressive web app (PWA) that you can launch from your mobile browser. No need to download from an app store.
How long does the KYC process take?
Usually within 24 hours, but it may take longer if documents are unclear or during peak times.
Why is my deposit not showing?
Check if the payment method is supported and if you completed the transaction. Delays can occur, especially with bank transfers.
What games contribute most to wagering?
Slots usually contribute 100%, while table games and live dealer games contribute less (often 10%–20%).
Are there any restricted countries?
Yes, players from certain countries like the United States, United Kingdom, and France may not be allowed to play. Check the terms.
Insider Advice
Take advantage of responsible gambling tools: set a deposit limit (daily, weekly, or monthly), a session time limit, and use self-exclusion if you need a break. These tools help you stay in control. Also, always read the bonus terms carefully, especially the wagering requirements and eligible games.
Remember that gambling should be entertainment, not a way to make money. If you feel you are losing control, seek help from organizations like GamCare.